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July 20, 2008
 
 
New Products Weekly Email Specials View the Contents of your Shopping Cart Join our Free Membership for reduced pricing See the Trophies on our wall! See our closeouts for super low prices Track your order Need Help? See our Support page. Who are we? Company history.
Are you lost? Try our Site Map Here are several ways to Contact Us
Customer Service
How can WileyOutdoorSports.com serve you?
Membership
aWhy join as a Membership?
aWhat are Cookies?
aHow are Cookies Used?

Checking-Out!
Finalizing a Transaction

aHow do I make a Purchase?
aSales Tax
aPayment Methods
aShipping Arrangements
aCredit Card Security
aYour Privacy

Shopping the Site
aHow to use Quick Search
aManufacturers List and Links
aHow to Navigate and Shop WileyOutdoorSports.com

FeedBack
aOrder Tracking an WileyOutdoorSports.com shipment
aWeekly WileyOutdoorSports.com E-mail Specials
aCustomer Returns
aCustomer Refunds
aUnsubscribe from E-mails Specials List
aCustomer Feedback to WileyOutdoorSports.com
aContacting WileyOutdoorSports.com


Membership

a Why join as a Membership?

Why would I want to become a member of the WileyOutdoorSports.com Website? WileyOutdoorSports.com provides greater discounts and specials for its members. It doesn't cost a dime to become a member, just a little information so we can personalize our site for your interest and let you know when special sales or events will happen. Most member discounts are 10% to 20% below our normal low web price.

At WileyOutdoorSports.com we know price is important to you and I can guarantee that your business is important to us. We appreciate and invite you to make us aware of any price that is not the same or better than what you find it for elsewhere. If we cannot match any legitimate, in-stock, same-item deal*, you can rest assured that you have found a true gem of a deal. Yes, it's true that we must make a profit at the end of the day; however, day in and day out we know our offerings and service to you will bring you back time and time again. We want and need you as a customer and we are willing to do what it takes to see that you deal with us! We appreciate your loyalty to come to us. We only ask for the opportunity.

(* There are certain instances on next-to-impossible-to-get merchandise that we do not come off our "extremely fair" price, regardless of what someone else is offering. It is often common for ships that pass in the night and even huge established players to advertise merchandise to which they have little or no access at pricing that betrays the fair price of a product. We reserve the right to qualify each deal and make our decisions based on the individual circumstances of each given product.)

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a What are Cookies?

A "cookie" is a small piece of information sent by a web server to store on a web browser so it can later be read back from that browser. The data stored can only be read back by that specific web server. Is there a security problem with a cookie? No. An HTTP Cookie cannot be used to get data from your hard drive, get your email address or steal sensitive information about you.

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a How does WileyOutdoorSports.com use cookies?

Membership UserID and Password.
WileyOutdoorSports.com stores your UserID and Password using cookies. We use these cookies so we can validate that you are a WileyOutdoorSports.com member and present you with the best possible prices on the web. We set a long expiration date to prevent you from having to login every time you visit our site. If you visit us from another computer, you will be required to login from the new system. If you forget your UserID and Password, don't worry we have set up a way for you to retrieve your information on the Member page.

Online Ordering Systems.
WileyOutdoorSports.com online ordering system uses a cookie to remember your shopping cart ID. We use this ID to help us identify which cart is yours. If you spend three hours shopping at WileyOutdoorSports.com and suddenly have to get off the net, you could quit the browser and return within 24 hours and still have those items in you shopping cart.

Site Personalization.
From the way you answer questions during the membership enrollment, WileyOutdoorSports.com will be able to present to you those sections and items that are of interest to you. We do don't use this as a way to prevent you from see our site in its entirety but we may roll it out to you differently from someone who has other interest. As a member, you can change your enrollment information on the Member page. If your interest change, then we can change with you.

Note: If you have disallowed cookies, you will not be able to become a member of the WileyOutdoorSports.com site and your shopping cart will not be saved if you leave our site without completing your order.

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Checking-Out!
Finalizing a Transaction

a How do I make a purchase?

Products are purchased through the use of shopping carts. No, not the kind you push around but a virtual cart. When you find a product that you are interested in purchasing then enter the quantity and click the ADD TO CART button next to the item. This will add the product to your own personal shopping cart and show you its contents. You may add as many items to your shopping cart as you would like. When you are finished shopping, click the VIEW CART button on the main header. This will link and show you the items in your cart. You may, at anytime, change the quantity or remove any item from your cart. If for some reason you are not able to finish shopping and would like to come back later, please do so. Your shopping cart will be just as it was when you left it for 24 hours.

When you enter the Check-Out Stand, we provide three different ways for you to purchase products from WileyOutdoorSports.com.

  1. Pay On-Line by Credit Card
  2. Provide Credit Card Number by Phone or Fax
  3. Order by Mail

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a Sales Tax

WileyOutdoorSports.com is based in the state of Alabama and is required by state law to collect sales tax for all goods shipped within the state of Alabama at a 4% tax rate. If your order is within Alabama, you will be ask to check the SALES TAX for Alabama box during check-out. If you check this box, then the final price will reflect the true total cost. If you do not check this box, we will have to charge the additional sales tax prior to shipping the order.

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a Payment Methods

We accept the following major credit cards: Visa, MasterCard and Discover. Your credit card will be charged only when each item is shipped. We will accept payment by personal check through mail orders. However, no orders will be shipped until your check clears the Bank.

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a Shipping Arrangements

We ship orders via Fed Ex Ground the next AM . If some items of your order can not be filled within that time, an WileyOutdoorSports.com representative will email you the reason for delay. WileyOutdoorSports.com is able to pass our volume shipping savings along to you. Most packages will cost only $8.49 regardless of the number of items. We also will not charge any additional shipping for items except on extremely heavy items or bulk items where the actual cost would be charged. Items that are exceptions to our Fed Ex Ground shipping agreement are marked and noted beside that item. These items either exceed the weight limit or size constraint. These items will be identified at the item detail page or check-out line.

All overseas orders will be shipped via US Mail and billed to you at WileyOutdoorSports.com actual shipping cost.

NOTE: Please, enter your street address during checkout. We are NOT able to ship to PO Boxes.

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a Is it safe to to use my credit card?

Yes, It is safe to use your credit card on this Site. At WileyOutdoorSports.com, we take credit card information very seriously. Here are a few precautions we have taken to ensure credit card security:

  • We verify credit card information using an industry standard Check Digit Algorithm (CDA)
  • We do not save or store credit card information on our server. This will protect your credit card information from hackers and unlawful access.
  • We use Secure Socket Layer (SSL) encryption which is the most secure transaction technology available. This technology will allow you to select "secured" or "unsecured" Check-Out at WileyOutdoorSports.com. The latest browsers like Netscape Navigator and Internet Explorer are SSL capable and you should select the secured option. This will encrypt all information before its sent over the Internet.
  • We registered our server with Thawte Consulting. This authenticates through a third party that this server belongs to WileyOutdoorSports.com. A valid certificate means you can have confidence that you are sending information to the right place.
  • As part of our Check-Out process, our cgi script (computer program) encrypts credit card information. Only a password protected decryption program can be used to view the credit card number.
Thawte Consulting To help you validate if your browser will accept our Thawte Certificate, click the Thawte stamp. It will test your browser and, if necessary, instruct you on how to update your browser. This will take only a second to test and maybe two minutes if you need to change your browser settings. This will ensure that you order will be secure.

Welcome the warning . . . On some browsers, you will receive a warning message as you move in and out of the secure area of our site to place your order. This warning message is simply alerting you to the fact that your data is now going to be encrypted, or will stop being encrypted. It doesn't seem to say so, and sometimes the message can seem a little daunting. If you have any questions at all, please don't hesitate to contact us by phone, fax, or e-mail and let us help you to understand what's going on. We want shopping with us to be a pleasant experience, and we understand that it cannot feel that way when you aren't 100% confident that you know where your money is going.

So as you can see, WileyOutdoorSports.com security strategy should make you comfortable about using your credit card with us.

NOTE: Do NOT send your credit card information using e-mail. This is not a secure method for transmitting sensitive information.

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a Privacy Policy

At WileyOutdoorSports.com we are concerned with protecting your privacy. We use the information we collect about you to process orders and to provide a personalized shopping experience. We may also use it to tell you about special offers we think you'd appreciate. You'll never have to worry about receiving a barrage of unexpected e-mail from us. We will not sell, rent or trade your information. Since we do not save or store credit card information on our server, your credit card information is protected from hackers and unlawful access.

When joining WileyOutdoorSports.com membership, we will ask for some contact information, such as your name, address and e-mail address. We will use the customer contact information from the membership form to email you information about specials or events about our company. If you do not wish to receive future mailings, you may modify your mail information on the Member page.

We reserve the right to use aggregated, anonymous data about our users as a group. For instance, we might report to potential advertisers that a certain percentage of our users are visiting the Optics department or the most popular products due to purchasing behavior.

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Shopping the WileyOutdoorSports.com Site

a How does the Quick Search work?

The quick search is an entire store search. The search compares what you enter with three different pieces of information: Manufacturer, Description, and the Product Write-up. If any part of your submitted text matches exactly the word, words, or any part of words, then it will return a list of products that meet your criteria. The search requires at least one letter or number to begin searching. As a general rule for searching, the root of the word seems to do better. If your looking for tents and you enter TENTS, then your search will miss all items that have only TENT in their product information.

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a Would you like to find more information about the manufacturers in our store?

We are very proud of the manufacturers represented in our store. We think they represent the finest in hunting and outdoor products. So to help you find more information about them and their products, we have provided a list of all manufacturers and, where applicable, their respective web site links.

Manufacturers List

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a What's the most effective way to shop this site?

This virtual store is laid out much like a real store. If you know what you are looking for then finding your item is straight forward. Simply search the site for that item in the quick search text box provided at the top left of the every page. If you are looking for a product type like a scope but not sure which one, then visit the Optics Department by selecting Optics from the department list provided at the top middle of each page and click GO. Unlike the real store, this store takes you right to the department without burning a single calorie. Once in the department, you will find a Manufacturer list. This is a complete list of all Manufacturers represented within that department. Select the Manufacturer of the products you would like to see and click SHOW ME. This will provide a complete manufacturer's product list represented in that department. If the list doesn't provide enough information then click product description of the product that interest you. The detail page will provide you with a picture and a full description of that product. Also on the department page, you will find a list product type represented in that particular department. Click the product type and you will be provided a list of all items in that category.

So now that you know how to shop this site, What are you waiting for? Start your great adventure.

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WileyOutdoorSports.com FeedBack

a Order Tracking an WileyOutdoorSports.com shipment

We have provided you with shipping and tracking information from our Track Order page. You will need your Invoice Number and UserID from your printed invoice or email confirmation letter sent to you upon submitting your order . Please remember that some orders may require separate packages and may arrive at different times.

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a Weekly WileyOutdoorSports.com E-mail Specials

We send out weekly e-mail specials each Wednesday and periodically when we have special information to forward to you concerning special offers, changes to our site, etc. You can be added to our mailing list by filling in the feedback form provided on the contact us page. If you have been receiving these and you wish to stop them, then please visit our unsubscribe from emails page.

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a Customer Returns

Its our goal for everyone to be satisfied with their purchase from WileyOutdoorSports.com. If you are dissatisfied, you may return the item any time within 30 days from the order date. For your convenience, we have provided you with a Return Authorization (RA) section.

Get RA Number

A return due to damage, defect, or error in shipping must be qualified by email or phone within two weeks from receipt. For returns that fall into this category, WileyOutdoorSports.com will immediately ship an exact item replacement for all orders received by credit card. Once the replacement item has been received, the original merchandise must be returned within two weeks to prevent your credit card from being charged for the replacement. All orders made by personal checks must be returned to WileyOutdoorSports.com prior to shipping replacement merchandise.

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a Customer Refunds

We will process refunds after receipt of returned merchandise. Merchandise must be returned in the original packaging with all pieces, accessories, instructions and manuals. Refunds will be credited to the credit card used for the original purchase. Refunds from personal check purchases will have a refund check mailed to the billing address used originally during purchase. Shipping charges are not refundable.

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